policies
As Spa Castle is a family-friendly facility, we expect all visitors to adhere to all our policies in order to maintain a welcoming environment for all. Violation of any of our regulations will be cause for ejection from our facility, without refund or compensation. Spa Castle policies are listed, but not limited to, those mentioned below. The listed policies outline our expectations for visitors, and they will be strictly enforced.
Everyone within the facility contributes to the overall atmosphere,
so please help foster a comfortable and enjoyable experience for all.
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PUBLIC MORALS
BEHAVIOR
Spa Castle expects all guests to behave in an appropriate manner. Unruly behavior, any form of inappropriate activity, discrimination, and/or profanity may be cause for ejection. Parents/guardians are responsible for supervising any accompanying infants, children, or anyone under the age of 18, and monitoring their actions and adherence to rules and regulations. For the comfort of all guests, Spa Castle does not allow any form of public displays of affection, including but not limited to hugging, kissing, touching, sitting on laps, etc. Any individuals found loitering in areas or making other guests feel uncomfortable will be subject to immediate ejection without refund.
PERSONAL ETIQUETTE
Refrain from loud conversations and/or noises, especially inside the sauna rooms and sleeping area, be respectful of your surroundings and others around you, and clean up after yourselves. Place all Spa Castle items, including used towels, toiletries, hair dryers, condiments, etc., in their appropriate place, so that others can enjoy them as well. Do not jump or splash inside the pools or act in a reckless manner. When in the nude locker room area, refrain from any activity or behavior that can or will cause discomfort to others, including, but not limited to, inappropriate behavior, any type of public displays of affection, staring or gawking, etc. Understand and respect the tradition of Asian and European “bath house” culture and act accordingly.
ALCOHOL AND CONSUMPTION
Any intoxicated persons will be denied entrance into our facility. Once inside, a maximum of 3 alcoholic beverages are allowed per person. For health and safety reasons, any person(s) under the influence will not be permitted in the sauna or steam rooms. Spa Castle holds a NO TOLERANCE policy against Underage drinking and drunk behavior. Guests found in possession of outside alcohol will be immediately dismissed from the premises, without refund. No alcohol is to be brought on the property for any reason. Only guests with blue wristbands will be served alcohol.
CELL PHONE
No cell phone use is allowed in both Men’s and Women’s Locker Rooms. Spa Castle holds a No Tolerance policy against cell phone usage in our “nude” areas. Guests found in possession of cell phones in the “nude” areas will be immediately dismissed from the premises. Refrain from cell phone use inside the saunas, in our quiet sleeping areas (including the Mezzanine floor), and spa service departments. Do not use speakerphones or video calls in all areas of our facility. Be respectful and aware of your surroundings and those around you.
FACILITY USE/FLOOR SPECIFIC REGULATIONS
DRESS CODE
Proper Spa Castle attire is required at all times. Robes must be worn over your swimwear on all floors, with the exception of the Second Floor Bade Pool area. On this floor, proper swimwear is necessary. No thongs or overly exposing swimwear is permitted. Swimwear with excessive adornment such as beading, strings, etc. is not allowed in the pools. Absolutely no outside footwear is permitted inside our facility. Only slippers that are provided and or sold by Spa Castle are allowed. Robes cannot be worn inside pools. The locker room hot baths are fully nude – absolutely no clothing including swimwear allowed inside our pools. Any individual that must wear shirts/pants inside swimming pool for religious or medical reasons, shall wear ONLY swimwear overalls. (i.e. wetsuit, swim-grade shirts, and swim-grade pants), NO EXCEPTIONS.
FACILITY USE, RESTRICTION, OR LIMITED ACCESS
Spa Castle reserves the right to close or restrict access, without advance notice, to any area of the facility for any reason. Any neglect or misuse of any Spa Castle property including, but not limited to, furniture, communal toiletry, equipment, robes, Locker Keys, towels, robes, any rooms or facilities, etc., will be grounds for ejection. The cost of repair must then be compensated by visitor.
Elderly persons and persons suffering from heart disease, diabetes, or high/low blood pressure, shall not use the spa pool without medical consultation. All children must be accompanied and supervised by a responsible adult at all times for safety. All guests agree to read all regulations and caution signs throughout the facility, especially by the sauna and spa pool areas.
SMOKING
Absolutely no vaping or smoking indoors and outdoor pool areas. The smoking zone (Sundeck) is located on the 3rd floor, past the restrooms.
STROLLER
For health and safety reasons, only car seats and other non-wheeled carriers are allowed inside.
RESERVATION
Reservations are required for services. Arrive 15 minutes prior to your appointment to avoid automatic cancellation and a 30% penalty fee. The confirmation number is required. By booking a reservation, you agree to the 30% 48-hour cancellation fee. If you fail to show up to your appointment, check in with the department 15 minutes prior to the appointment, or call to change your appointment 48 hours in advance, you will be subject to a charge of 30% of all services reserved. No refunds will be given for late arrival. Plan accordingly to accommodate traffic or any outside factors.
GROUP CHECK-INS AND DISCOUNTS
Visitors eligible for the discounted group check-in prices must check in at one time. Spa Castle reserves the right to deny this offer at any time. Visitors who check in together must check out at the same time. If one person needs to leave before the rest of the group, the accumulated balance on all Locker Keys must be paid.
GIFT TICKETS
No extensions, refunds, or exchanges will be administered. Re-selling gift certificates is strictly prohibited. Spa Castle reserves the right to void all purchased certificates without notice or refund and deny acceptance of any gift certificates. Pick-up of orders at our Information desk will only be allowed between the hours of 9 am to 7 pm. Reprinting or copying any of our gift tickets is prohibited.
INTERNET USE
Our Free Wi-Fi is a complimentary service offered to our visitors. It should not be used to download any illegal documents or files, or any explicit materials. Spa Castle reserves the right to revoke this privilege from any visitors.
CHARGES
PAYMENT
The only acceptable forms of payment are cash, Discover, Visa, and Master Card. The card must be physically present for use. IDs will be checked when needed.
REFUNDS
ENTRANCE FEE
Once you have checked in, no refunds will be administered, even in the case of no-available spa reservations. Confirm a set reservation prior to your visit to ensure that desired services are available. Make sure to check all receipts and change received. No re-entrance onto the premises.
ACCUMULATED BALANCE
No refunds will be administered. Diligently confirm your accumulated tab and always be conscious of your balance. This responsibility to left to each customer. Any issues or concerns must be addressed immediately.
LOST LOCKER KEYS
Keep your locker key on you at all times. Any lost, stolen, or damaged locker keys will be the responsibility of the guest assigned to that number or others in the group. In the case of a lost key, you will be responsible for a penalty fee of $50. The accumulated balance made throughout the visit, including any additional cost resulting from misplacing the key, must be paid in addition to the penalty.
OUTSIDE ITEMS
PERSONAL BELONGS:
You must store all personal items and clothing in your assigned locker. Make sure that your locker is securely locked before leaving. Spa Castle will not be responsible for any lost or stolen items, inside our facility as well as in vehicles, or items left inside the lockers. Items left at Lost and Found will not be the responsibility of Spa Castle. Please note that Security boxes are available for rental for any valuable items.
PROHIBITED ITEMS
In addition to, but not limited to, all items previously mentioned, the following are not permitted at any time:
Firearms and explosives
Chemical weapons, including mace and pepper spray
Knives, or any sharp or spiked items
Medical and/or drugs
Animals
Alcohol and other outside food and beverage
FOOD, DRINKS, AND OTHER OUTSIDE MATERIALS
No outside food or beverages are allowed inside. Guests must discard for finish and food or beverage prior to entering the facility. Spa Castle will not store any food or beverages, no exceptions.
MISCELLANEOUS
PHOTOGRAPHY
You may not take photographs or videos in the lockers. You may not take photographs or videos of the facility without the advance approval of Spa Castle Management. Distribution, publication, or any use of any photos taken of or within our facility is strictly prohibited. Spa Castle reserves the right to refuse admittance for photography or confiscate any recording materials.
ILLNESS
Spa Castle reserves the right to deny entrance to any persons with a contagious illness, skin conditions, or any conditions that make others uncomfortable and/or question Health Code regulations and cleanliness.
Spa Castle reserves the right to change or implement new policies without advance notice.
