Frequently Asked Questions

For first-time visitors, please check-in at the reception desk. We will ask your for government ID. For our regular customers who would like to quickly the check-in process. Please ask our receptionists to sign up for Express Check-In. Those customers will be able to use the last 4 digits of their phone number to use the last 4 digits of their phone number to  check-in quickly and receive their locker key.

You will be allowed a day access from opening time to closing time. All exits are final.

Spa Castle opens 7 days a week, 8 AM – 11:30 PM. However, some areas close for certain periods during the day. Please click here to see the hours of operations of each department.

We accept all ages from infancy to seniority as we are a family-oriented environment. Minors require supervision of a guardian.

We suggest you bring your own bathing suit and a beach towel for the pools; however, we also do provide rentals in the event that you forget yours.

Yes, we serve alcoholic beverages.

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

No outside food or beverages is permitted inside the facility.

Yes, please keep in mind we do not offer a storage space; however, ice cream cake is not permitted.

The closest subway is the 7 train going towards Flushing, Main Street. There we offer a complimentary shuttle service. The bus picks up on Northern Blvd and Union St. 137-72 Northern Blvd, in front of The One Boutique Hotel. Click here fore more details.

In front of the ‘The One Boutique Hotel’ Union Street and Northern Blvd
– Our Shuttle Buses operates once a hour, Starting time 8:10 am ( ex: 9:10, 10:10, 11:10 &12:10 pm)
There are no shuttle buses operating 12:40pm
The shuttle schedule resumes at 1:40pm. (ex: 2:40pm, 3:40pm, 4:40pm..etc)
– There are no shuttle buses operating for the times of 12:40pm or 8:40pm.

Additional information on the schedule can be found on our website http://45.63.10.35/before-you-go/directions-shuttle-service/#1442503144580-908dceaa-70d0

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

Is your email account a Gmail account (@gmail.com) or a Google Apps account (@yourdomain.com)?

Have you tried looking in all the inbox categories?  Have you tried looking in “All mail,” “Spam,” or “Trash?” 

Do you have any filters set up?

Try the following troubleshooters :

https://support.google.com/mail/troubleshooter/2935079

https://support.google.com/mail/troubleshooter/4530113?rd=2

https://support.google.com/mail/answer/6579?hl=en

Weekday (Monday through Friday) admission fee is $50 per person, $30 for children aged 1 -2 years, and free for children under 1 year old. For Saturdays, Sundays and holidays, admission fee is $60 per person, $35 for children aged 1-2 years, and free for children under 1 year old. Click here for more details.

The admission fee covers the usage of Spa Castle’s many amenities: saunas, indoor and outdoor pools, whirlpool bath, hot tubs, steam rooms, healing zone, public lounge areas, locker key, locker number and uniform. All foods, beverages, and spa services are additional and can be paid upon leaving.

We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. We DO NOT accept American Express, checks or money orders.

Gift certificates/cards can be purchased in person from the hours of 10:00am and 7:00pm at the information desk. They can also be purchased online at Shop and be shipped within 7-10 business days.

No reservations are required.

Only the indoor and outdoor pools, saunas & whirlpool bath are co-ed/ unisex. However,bath and locker lounges would be separated.

Yes, we rent swimming suits for $4, and towels for $4 (not including Tax).

You would not be permitted to wear bathing suits in these areas; these areas require that you be undressed.

You are required to wear a bathing suit in the pool area. You are not permitted in the pool with any outside clothes or the uniform that is provide to you.

No, we are a barefoot facility to ensure the cleanliness of our facility. Our staff works hard to keep our facility clean and no outside footwear is permitted. You are however, allowed to wear Spa Castle Socks, or Spa Castle Slippers throughout the facility. We do offer socks that are $3.00 a pair and slippers that are $5.00 a pair available for purchase.

Yes, we offer complimentary valet parking (small parking lot). On the weekends the parking lotfills up rather quickly, in that case you may have to look for street parking.

Yes, we serve alcoholic beverages.

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

We serve American, Italian, salad bar, frozen yogurt, and authentic Korean food. Depending on what kind of food you choose it will cost between $8-35 per dish.

No outside food or beverages is permitted inside the facility.

Yes, please keep in mind we do not offer a storage space; however, ice cream cake is not permitted.

The pools are 3-4 feet deep; the kiddy pool is 1 foot 6 inches deep.

No, the pools are more of a function pool.

Yes, we do have a gym located on the 3rd floor which is included with our admission fee.

Yes, but your sneakers are ONLY to be worn inside the gym.

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

No, we do not offer any prenatal massages, foot & hand massages, body scrubs, and body treatment services. We do offer most facials all except Aroma organic peel.