COVID-19: ACTIONS WE’RE TAKING
To our Valued Guest, During these past months of uncertainty and change, we have been looking forward to the day when we can welcome guests back to Spa Castle. We are excited to announce that we are NOW OPEN and will operate based on elevated cleanliness standards to safeguard the wellbeing of our guests and staff. Our top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to our guests, both mentality and physically. In response to Covid-19, our team has initiated leading cleanliness protocols based on the latest guidance from the world’s leading health authorities, the WHO and CDC, to all areas of operation, front and back-end. These procedures will be updated and monitored regularly to reflect the most current science available. At a glance, here are some ways we have ramped up our efforts to guarantee guest and employee safety:
- Utilizing our No-Touch self check-in and check-out kiosks and encouraging all guests to pre-purchase admission vouchers through our new mobile app or online store. *cash payments WILL NOT be accepted at this time, to limit cross contamination;
- Limiting guest count to a maximum of 50% of standard occupancy and enforcing social distancing practices while inside;
- Increasing frequency of EPA registered antimicrobial disinfectant cleaning throughout our facility and focusing on all high-touch areas such as door handles, counter tops, registers, lockers, locker keys, floors, seating areas, etc.;
- Requiring all employees to wear fresh masks and gloves during their shift;
- Providing all guests with masks to wear while inside;
- Stocking extra hand sanitizers and alcohol sprays throughout the facility;
- Monitoring staff and customers entering the facility and encouraging anyone who is experiencing flu-like symptoms to stay home.
- Fully disinfecting each service room after every guest and following regulated guidelines for providing safe services to our guests.
THINGS TO KNOW BEFORE YOU VISIT
- Cash will NOT be accepted. Please plan accordingly.
- Towels, uniforms, bathing suits, and other rental items will NOT be provided. You must bring your own clean items for use.
- Communal toiletries and other beauty tools typically found in the locker rooms will NOT be provided. Bring your own toiletries, combs, qtips, etc for use.
- Our No-shoes policy will be lifted, however you may NOT wear your outside shoes inside. You may bring your own clean NON-SLIP, rubber sandals/flip flops to wear inside. *if your shoes are not non-slip, and you have worn them outside into our facility, you will NOT be able to enter. No exception.
- Valet and shuttle bus services will NOT be available. Self parking in our on-site garage will be available on a first come first serve base, AT YOUR DISCRETION.
- Guests will be required to wear a mask AT ALL TIMES while inside the facility. No Mask, No Entry.
- Expect to have your temperature checked before entering.
- Not all services will be available at this time. See below for a departmental list and revised hours of operation.
- Refrain from visiting the facility if you or a household member have a fever, COVID-19 symptoms or a communicable illness.
- Refrain from visiting the spa if you are under an isolation or quarantine order/directive.
- Respect the spa’s sanitation and hygiene standards and processes posted within the spa and shared by employees.
- The facility has been rearranged to promote safe social distancing. Expect that certain services will be limited and wait times may be longer than usual.
Spa Castle will be reopening our facilities in stages with limited services, to ensure healthy and safe practices and adherence to leading health authority regulations. Below is a list of departments and their hours of operation and availability.
*These are subject to change as we continue to prepare for a safe reopening.
Open Departments
- Bathing Area: 10:00 AM – 7:30 PM
- Locker rooms: 10:00 AM – 7:30 PM
- Indoor/Outdoor Bade Pools: 10:00 AM – 7:30 PM
- Juice Bar: 10:00 AM – 7:30 PM *take away only
- Aqua Bar: 12:00 PM – 7:30 PM
- Body Massage: 10:30 AM – 7:00 PM (Last appointment 6:00 pm)
- Body Scrub: 10:30 AM – 7:00 PM (Last appointment 6:00 pm)
- Hand & Foot Reflexology: 10:30 AM – 7:00 PM (Last appointment 6:00 pm)
Unavailable Departments
- Valet and Shuttle bus service: Closed until further notice
- Sauna Valley & Steam Saunas: Closed until further notice
- Snack Bar: Closed until further notice
- Lavender & Avenue S: Closed until further notice
- Café: Closed until further notice
- Gym: Closed until further notice
- Sky Garden: Closed until further notice
If you have any questions, please email service@spacastleusa.com
Sincerely, Spa Castle Management Team
What is the check-in process at Spa Castle?
First-time visitors will be asked to provide a government ID and follow the rest of the check-in process. For regular customers who would like to check-in quickly, please ask our receptionists to sign up for Express Check-In. These customers will be able to use their phone number to check-in quickly and receive their locker key.
Why do I have to provide my government ID?
Since Spa Castle NY is a children-friendly destination, we would like to take all possible safety precautions to ensure a fun and safe experience for everyone. We only ask our guests to provide this information for their first visit. All visits afterwards will only require a phone number.
How long does my visit entitle me to?
General admission allows you to enjoy Spa Castle from opening to closing time. However, there are no re-entries.
What are your hours of operation?
The overall facility is open from 8AM - 12AM. However, each amenity has different operational timings. Please refer to our ‘Hours of Operation’ page on this website for more details.
Is there an age minimum to enter Spa Castle?
Spa Castle is family-friendly spa. We accept all ages, from infants to seniors. However, minors who are under 18 years-old require supervision of a guardian.
What do I need to bring with me?
We suggest you bring a bathing suit and beach towel for the pools. However, we also provide rentals in the event that you forget yours.
Do you have a shuttle service?
Yes. We offer a complimentary shuttle service from The One Boutique Hotel, Flushing downtown. Please refer to our 'Directions' page on our website for more details.
Do you have babysitter service?
Unfortunately, we do not offer any babysitter services. Children under the age of 18 must be under their guardian’s supervision.
Do you sell alcoholic beverages?
Yes, we serve alcoholic beverages. The Aqua/Tonic bar is located on the second floor by the pools.
Do I need to bring a Photo I.D to get alcoholic beverages?
Yes, upon arrival a wristband will be given for those above the age of 21 once proper identification has been provided.
Can we bring in any food or beverages?
No outside food or beverages are permitted inside the facility.
Can we bring a birthday cake?
Yes, however ice cream cakes are not permitted. Please note we will not be able to offer any storage space.
Are there special diet options available?
Vegetarian options are available on the first floor in Spa Castle.
How much is the entrance fee?
Weekday (Mon-Fri) admission fees are $50 per person and $30 for children between 12-24 months. Weekend (Sat-Sun) and public holiday admission fees are $60 per person and $35 for children between 12-24 months. Infants under the age of 1-years old are free anytime.
What is included in the general admission?
Guests will have access to the following: saunas, indoor and outdoor pools, whirlpool bath, hot tubs, steam rooms, healing zone, and public lounge areas. General Admission also comes with a locker, robes, and small towels. All food, beverages, and spa services are additional charges and can be paid upon leaving.
* While Spa Castle robes come in many sizes, we welcome our plus-sized guests to bring a set of comfortable clothing (shirt & pants) for sauna use.
What forms of payment do you accept?
We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. We DO NOT accept American Express, checks or money orders.
Do I need to make a reservation for the entrance?
No reservations are required.
Do you have a group discount?
Yes. If you are a group of more than 10 people (infants under 24-months not eligible), you will receive a 10% discount upon arrival. All members of the party must be present.
Are all of the facilities co-ed/unisex?
Only the indoor and outdoor pools, saunas & whirlpool bath are co-ed/unisex. The bath and locker lounges are gender separated.
Do you rent swimming suits/towels?
Yes, we rent swimming suits for $5, and beach towels for $4 (small) and $5 (large) (tax not included).
Can we wear our bathing suits inside the hot tubs in the locker rooms?
Bathing suits are not permitted in these areas. These areas require you to be undressed. For further information, please refer to our "Bath Area & Lounge" page under the "Experience" tab at the top menu of this page.
Are we allowed to go inside the pools with outside clothes or robes?
No. Bathing suits are required to enter the pools. Any outside clothes or robes that we provide are not allowed to be worn inside the pools. Any material other than bathing suits contaminate the pool water, which negatively affects the water clarity and filtration systems.
Can I wear my own shoes/slippers inside the facility?
No. Following traditional Korean culture, we follow a barefoot policy to ensure the cleanliness of our facility. Therefore, no outside footwear is permitted. However, you are allowed to wear Spa Castle Socks, or Spa Castle Slippers which are available for purchase (Socks $5.00, Slippers $9.00, tax not included). The only place that you need your sneakers is the gym on the 3rd floor.
Do you have parking in your premises/facility?
Yes, we offer complimentary valet parking. On the weekends, the parking lot fills up rather quickly, in which case you may have to look for street parking.
How deep are the pools?
The pools are 3-4 feet deep; the kiddy pool is 1 foot 4 inches deep.
Are the pools swimming pools?
No, indoor/outdoor pools are both hydrotherapy functional pools. Swimming is not allowed.
Do you open outdoor pools during poor weather conditions?
Yes, our outdoor pools are open all season long, rain or shine. They are also open during the winter! The only time we close the outdoor pools is if there are safety issues, such as thunder storms and lightning.
Are the pools heated all year around? What are the temperatures of the pools?
We adapt the pool temperatures to the outside temperature. The pool water is heated for the majority of the year, except the summer.
Can I bring my laptop or electric devices?
You can bring your personal laptop. However, Spa Castle is not responsible for any loss or damage to your device in any area in the spa. Free WiFi is available.
Is there a gym? If yes, do I need to bring my own shoes to the gym?
Yes, we do have a gym located on the 3rd floor which is included in our admission fee. To use the gym, you must wear proper footwear. However, they may only be worn inside the gym.
My purchase appears to be charged more than once on my credit card.
This may be due to an error while inputting your payment information (address, ZIP code, etc.). The multiple charges are pending transactions on your credit card bill. These charges will not be reflected on your final bill. However, if you need an immediate resolution, please contact us at 718-888-9893.
Why I am not receiving my confirmation email?
Please check all your inboxes, including ‘spam/junk’. Please also check to see if your settings filter out unrecognized emails.
Google account users(@gmail.com) or Google Apps account users tend to receive this delivery error.
Please refer to the following links to troubleshoot:
https://support.google.com/mail/troubleshooter/2935079
Do I need to make reservations for any spa treatments?
Yes, reservations are suggested for your convenience, but are not mandatory. We recommend they are made at least 2-3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee if you do not cancel 24-hours in advance.
Do you offer prenatal services?
Unfortunately, we do not perform any prenatal massages, including but not limited to foot & hand massages, body scrubs, and body treatment services. We do offer most facials, except the Aroma Organic Peel.
Is my general admission included in the spa treatment?
Regular spa treatments do not include general admission. You must pay general admission in order to enter the facility for your treatment. However, all promotional packages include the admission, so please double check when you purchase any packages.
Is there a Hotel?
Yes. Our hotel, The One Boutique Hotel, is a mere 10 minutes away, so you can extend your Spa Castle experience to include a stay at our hotel. For more information, please call (718) 886-3555 or click here to visit The One Boutique Hotel's website.
How do I make a hotel reservation?
Please call (718) 886-3555 or click here to make your hotel reservation.
How can I get to The One Boutique Hotel?
We offer a complimentary shuttle service from Spa Castle to The One Hotel and from the hotel to Spa Castle. For a more detailed itinerary, please click here
Are Spa Castle amenities included for hotel guests?
No. Spa Castle amenities are not included for hotel guests. However, we offer a $25 special admission price for hotel guests. Please check with our Reception staff for more information on how to enjoy Spa Castle during your stay.